1  ​How do I place an order?

Go to Maxclinic Malaysia page on the top main menu, click ‘Login’ to navigate to the next page and fill up the information form with your details required. Next, you will receive an email confirmation (via PayPal) to fill in your credit/debit card details for the final submission. Lastly, you can start placing your order via the website.

2  Shipping

Our goal is to provide the very highest level of convenience to you! West Malaysia with free shipping for orders and for East Malaysia is only RM 15 for shipping.

Standard Shipping
West Malaysia: 3-5 business days
East Malaysia: 7 business days

Singapore: 5-7 business days

*Delivery does not take place on weekends and public holidays.

**We feel your excitement but shipping times may take longer from time to time depends on the courier capability. Our courier partners; Pgeon for West Malaysia; Ninjavan (Air) for East Malaysia and Singapore.


3  Delivery charges

West Malaysia –  Free shipping
East Malaysia – RM15 per order
Singapore – RM 25 per order

Thailand – RM 35 per order


4  Payment Options

  • Credit/Debit card (via Ipay88) – Master and Visa

  • Online Banking (via Ipay88) – Both local and international banks applied

  • PayPal


5  Returns & Refunds

We want our customer to ensure they purchase the right product, for every purchase of MAXCLINIC will be provided a tester pack, customer/buyer can use the tester pack(Take note: DO NOT USE THE ORIGINAL PURCHASE PRODUCT) and if is not satisfied, you can contact our customer service team from our website chatbox, we will allow you to return, once goods receive from our end we will process on full refund. Please take note of return goods, buyers/customers are responsible for the courier fees.